REFUND POLICY
RETURN & REFUND INFORMATION
Consumer Contracts Regulations 2013 states you have the legal right to change your mind within 14 days of receiving a product(s) and receive a full refund!
At the point you don’t have the rights.
We focus on high standards and thats across every aspect, so once hygiene or product(s) sealed for health protection are compromised, by unsealing after receiving them/or have been affected once delivered. We will not offer you a refund.
Whats the timeframe for changing your mind?
14 days after you or a candidate on your behalf receive the product(s). However if the order is split into multiple deliveries, then the 14 days wouldn’t start until you or your candidate received your last product of that order.
Returning our products.
If you decide to change your mind prior to delivery or after we stress that you return the product(s) to us without undue delay and in any event no later then the given 14 days from when you or a candidate receives them. You will have to bear the direct cost of returning the products to us. Thank you.
When we will refund you.
If you change your mind and decide to cancel your order, we’ll refund you the price you paid for the product(s) using the same payment method you used at checkout. Please note that the original shipping cost is not refundable.
Once we receive your returned item(s), we’ll process your refund right away — and no later than 14 days after we get the products back.
If no products were sent (for example, if you cancelled before your order was shipped), we’ll issue your refund within 14 days of receiving your cancellation notice.
We may wait to process the refund until we’ve received the returned items or you’ve provided proof that you’ve sent them back — whichever happens first.
International Orders – Important Information.
Please make sure that the items you order are allowed to be imported into your country. It’s the customer’s responsibility to check and comply with local import laws and regulations.
If your order is held, seized, or destroyed by customs and is not returned to us, we’re unable to issue a refund.
If your order is returned to us, we’ll refund the cost of the products once we receive them. However, any return shipping fees, customs charges, or courier handling fees will be deducted from your refund.
Please note that shipping costs — both the original and return — are non-refundable.
How to Tell Us About a Problem
If you have any issues or complaints about a product, please email us at 5mikesoutenquiries@gmail.com.
We aim to review and resolve all complaints within 14 days wherever possible.
Returning a Defective or Damaged Product
If your product arrives damaged or defective, please contact us as soon as possible at 5mikesoutenquiries@gmail.com. We’ll guide you through the return or replacement process.
Product Inspection
When we receive your returned item, we’ll inspect it to confirm whether it’s faulty. If the product is found to be defective, we’ll arrange a replacement or refund as appropriate.
Late or Missing Refunds
If you haven’t received your refund yet:
Check your bank account again.
Contact your credit card company — it may take some time for your refund to appear.
Contact your bank — there’s often a short processing delay.
If you’ve done all of the above and still haven’t received your refund, please email us at 5mikesoutenquiries@gmail.com and we’ll be happy to help.
Exchanges
We only replace items that are defective or damaged.
Unfortunately, we can’t exchange products you no longer want or need once they’ve been delivered.
If you’d like to exchange a faulty item for the same one, please email 5mikesoutenquiries@gmail.com with details and evidence (such as a photo) of the issue.
Shipping & Returns
You’ll be responsible for covering the shipping costs when returning an item.
Please note that shipping costs are non-refundable. If a refund is issued, the cost of return shipping will be deducted from the refund amount.
The delivery time for an exchanged item may vary depending on your location.